SUPPORT

How can we help?

Pick the product you need help with, or reach the studio directly. We usually reply within two business days.

PER-APP SUPPORT
DogEaredLifestyle, PrototypeVisit (opens in new tab)Saddle and SwordGames, ConceptOpenCivitasUtility, ConceptVisit (opens in new tab)
GENERAL QUESTIONS
How do I get help with a specific app?
Open the Support page and choose the app - each one has its own contact and FAQ.
How do I report a bug or request a feature?
Email the app's support address, or write to support@alacrysim.com and we'll route it.
What's your typical response time?
We aim to reply within two business days - often much sooner.
Where can I read your privacy policy and terms?
Both are linked in the footer of every page, and on each app's support page.
Still stuck?
Email the studio and a human will get back to you.
support@alacrysim.com